30-Day Return & Exchange Policy
Return & Exchange Conditions
To return your order, please send an email with the below information to Kate@KateSparkle.com to validate your return:
- Order number
- Return reason among the following: too small, too big, defect etc.
- Include any gift with purchase.
- The time frame for return & exchange must not exceed 30 days from when the original order was received.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Please address all returns to:
Kate Sparkle Returns
2/F, 51 Bulwer St,
Toronto, ON, M5T 1A1